HP Technology Services is a business unit within the HP Enterprise Business division of Hewlett-Packard (HP), a large information technology (IT) vendor. HP Technology Services provides IT design, planning, implementation, integration and maintenance services and support for organizations and government agencies. The group also offers business and technology consulting services. Services The HP Technology Services group focuses on helping organizations improve their IT operations and transition to new technologies, such as virtualization, cloud computing and Converged Software. HP supports its own products, as well as those of many other vendors, including,Microsoft, SAP and Oracle.Its service offerings span most facets of an IT environment, including ,data centers, storage systems, enterprise software, communication networks, desktop computers, mobile devices and printers. HP Technology Services offers a broad portfolio including HP Storage Consulting Services, announced in early June 2011, designed to help customers plan and deploy enterprise storage environments as they ready their infrastructure for cloud services.HP Strategic IT Advisory Services offers guidance for cloud computing, enterprise architecture and service management.IT Advisory Services also help CIOs build their IT strategy to align directly with that of the business and innovate in their industries with business services powered by technology.
HP Technology Services
HP Enterprise Services
HP Enterprise Services is the global business and technology services division of Hewlett Packard's HP Enterprise Business strategic business unit. It was formed by the combination of HP's legacy services consulting and outsourcing business and the integration of acquired Electronic Data Systems, which had defined the outsourcing business when it was established in 1962 by H. Ross Perot. Services As of 2009, HP Enterprise Services employed 139,500 people in 60 countries,the largest locations being the United States, India and the UK. It was ranked as one of the largest service companies on the Fortune 500 list with around 2,000 clients. In 2010, HP Enterprise Services was ranked first in Corporate Responsibility Magazine’s "Corporate Citizens in Government Contracting" listing. HP Enterprise Services catalogs its services into three service portfolios which are Infrastructure Technology Outsourcing (ITO), Applications Services, and Industry Services, including Business Process Outsourcing (BPO). Infrastructure Technology Outsourcing services includes maintaining the operation of part or all of a client's computer and communications infrastructure, such as networks, mainframes, "midrange" and Web servers, desktops and laptops, and printers.Applications Services involves the developing, integrating, modernizing, and/or maintaining of applications software for clients. And, Industry Services addresses the core business challenges of clients in five key industries: healthcare, transportation, communications, government, and financial services, among others. Business Process Outsourcing, which involves performing a business function for a client, like payroll, call centers, insurance claims processing, and so forth, is an integral part of the Industry Services offerings. HP Enterprise Services is a key implementer of the "Instant-On Enterprise." This HP Enterprise Business initiative seeks to highlight the fundamental shifts in the way information technology is being used to meet changing business models and the growing role of technology to drive business decisions and help organizations achieve economic growth, improve efficiency, and to further the development of society through the use of technology. In a larger context, the initiative seeks to help forward-thinking companies and government agencies have a more evolutionary, business-driven approach to how they deliver IT services, including solutions to modernize, transform, secure, and maximize the use of technology. HP Enterprise Services has established two levels of business alliances relationships: Agility Alliances and Technology Alliances. The Agility Alliance brings together strategic solution providers to build and deliver end to end IT solutions for HP ES customers. The list of partners consists of:Deloitte, KPMG, Microsoft, Oracle Corporation, PricewaterhouseCoopers, SAP, and Symantec. This effort is supported by the Top Gun Program enabling HP Enterprise Services technical personnel to dedicate 3 months of their time on joint projects with the Agility Alliance partner on a key technology problem, to create an innovative customer solution. The Technology Alliance brings together technology partners focused on collaborating with HP ES to develop, implement and jointly market services. These technology partners are: Computer Associates, EMC, Intel, Micro Focus, Rochester Institute of Technology, Siemens, Tibco, VMware, and Xerox.Partners
HP Networking
HP Technology and products
HP Enterprise Business (formerly TSG) manages enterprise and public sector customer relationships and also the sales processes across the three business segments to improve speed and effectiveness of customer delivery. HP Enterprise Business manages direct sales for value products includingUNIX, enterprise storage and software and pre-sales technical consultants, as well as direct distribution activities for commercial products and go-to-market activities with systems integrators and ISVs. HP Enterprise Business markets its extensive line of servers, storage, networking, software and services under an initiative it calls the “Instant-On Enterprise”. This vision sees the IT department as both a builder and broker of IT services, who needs to use existing technology in the data center as well as new technologies to deliver services. According to research by Coleman Parkes, the role of information technology is shifting from a support role to becoming “one and the same” with the organizations, recognizing that most companies require technology either to grow or to remain competitive and that firms believe that technology is the key to helping them to innovate.The term “Instant-On” refers to societal trends where there is greater connection via mobile devices and the Internet, and that as a result people and businesses expect immediate gratification and instant results. This means organizations and IT have to act as one in order to react to opportunities and to best compete in the marketplace. Technology will be adopted at even faster rates and IT departments will have the challenge of keeping up. The solutions within the Instant-On Enterprise integrate across HP hardware, software, services, and intellectual property, complementing individual business unit offerings.The integrated solutions within the HP Instant-On Enterprise portfolio are sold within five categories including Application Transformation, Converged Infrastructure, Enterprise Security, Hybrid Delivery/cloud computing, and Information Optimization. HP Enterprise Business also drives HP’s vertical sales and marketing approach in the communication, media and entertainment, financial services, manufacturing and distribution, and public sector industries as well as a number of other vertical industries.On Sept. 22, 2010, HP and McCartney Productions Limited (MPL) announced an agreement to digitize and deliver Paul McCartney’s digital library via a private cloud. The digitized library will include music, artwork and films for McCartney fans and for the entertainer’s personal use.On Aug. 19, 2011, HP announced the decision to discontinue their WebOS products, and at the same time, to start exploring new alternatives for their PSG, Personal Systems Group (manufacturing and selling notebooks, Personal computers, etc.) This is aligned to an strategic movement toward a service-oriented software company, including a USD 10 billion bid for the british company Autonomy Corporation.
HP Enterprise Business
HP IT Management Products
The largest category of software sold by the HP Software Division is HP IT Management Software. IT management software is software that supports business objectives rather than IT goals.Other companies who develop and sell IT management software include IBM, BMC Software, Borland, CA, and Compuware.HP aligns its IT management software products into product centers. The centers and the products in each are:HP Application Lifecycle Management (HP ALM) is a software product used by IT departments for managing and automating application modernization activities.The latest version of the software, HP ALM 11.0, was released in Nov. 2010. HP ALM 11.0 is a combination of a common platform, several applications and a dashboard designed to support software developers as they move applications from design through to delivery to operations. HP ALM 11 includes products from HP Quality Center and HP Performance Center. HP ALM 11.00 provides requirements management, test planning and functional testing, performance testing (when merged with HP Performance Center), developer management (through integration with widely used developer environments such asCollabnet TeamForge and Microsoft Visual Studio) and defect management.These software lifecycle activities are connected together from a workflow perspective with a common management console, layer of project tracking and planning and built on a common software foundation containing a consistent repository and open integration architecture with a supported SDK.HP Business Service Automation is a set of technology software products used for unifying and standardizing the work of Information Technology (IT). HP Business Service Automation creates a common, enterprise-wide view of each business service; enables the automation of change and compliance across the devices that make up a business service; connects IT processes and coordinates teams via common workflows; and integrates with monitoring and ticketing tools to form an integrated business service management package.HP Application Security Center consists of products that were formerly part of the SPI Dynamics software company portfolio. The Application Security Center catalog includes DevInspect, Assessment Platform, QAInspect and WebInspect. HP Business Availability Center includes several application management products: HP Business Service Management Software, Business Process Monitor, Business Process Insight, Discovery and Dependency Mapping, End User Management Problem Isolation, HP SiteScope, System Availability Management, TransactionVision and HP Universal CMDB software, a configuration management database for ITIL-based initiatives. HP Data Center Automation Center consists of Business Service Automation Essentials, Network Automation, Server Automation, Service Automation Reporter, Service Automation Visualizer, Storage Essentials, Operations Orchestration and Release Control software.HP Network Management Center consists of the following products previously branded as HP OpenView: Network Node Manager, Performance Insight, TeMIP, Report Pack for Cisco Wireless LAN Pack, and Report Pack for Radius Call Detail v 1.3. HP Operations Center catalog includes a number of products from its 2007 acquisition of Opsware: Discovery and Dependency Mapping, GlancePlus Pak,Operations Dashboard, Operations Manager Dependency Mapping Automation, Operations Manager i 8.0, Operations Smart Plug-ins, Performance Manager, Reporter, HP SiteScope, and HP Universal CMDB.HP Performance Center consists of four products gained from HP's 2006 purchase of Mercury Interactive: Center Management for Performance Center, HP Diagnostics, HP LoadRunner Monitors, and HP LoadRunner. HP Project and Portfolio Management Center(PPM) consists of nine products, many from HP's Mercury acquisition. The HP PPM catalog includes HP Deployment Management module, Discovery and Dependency Mapping software, PPM Demand Management module, PPM Financial Management module, PPM Portfolio Management module, PPM Program Management module, PPM Project Management module, PPM Resource Management module, and PPM Time Management module.HP Quality Center includes HP Business Process Testing, Center Management for Quality Center software, Change Impact Testing for SAP Applications, HP Functional Testing software, HP QuickTest Professional, Requirements Management module, Service Test Management module for SOA, Service Test and HP WinRunner software. HP SOA Service-oriented architecture Center includes SOA Governance Interoperability Framework, SOA Policy Enforcer, SOA Registry Foundation, SOA Systinet and HP Universal CMDB software. The Systinet product is a result of HP's purchase of Mercury Interactive.HP Service Management Center includes Asset Manager, HP Connect-It software, DecisionCenter, HP Client Automation Software and Service Manager software.HP Business Service Management 9.0, announced by HP Software Division in June 2010, is composed of HP Business Availability Center 9.0 (BAC), HP Operations Manager i 9.0 (OMi) and HP Network Management Center (NMC) 9.0 software products. HP BSM 9.0 works as a common single platform for managing complex applications, including those supported by both private and publiccloud computing, outsourced IT, software-as-a-service (Saas) and traditional IT service delivery.HP Software cloud computing portfolio consists of a number of software, services and third-party integrations designed to help IT departments adopt and manage cloud computing implementations, both public and private, as well managing traditional IT delivery.HP Software Division markets its cloud initiatives using a lifecycle approach.For planning and design of a cloud strategy and architecture, HP offers the HP Cloud Discovery Workshop, HP Cloud Roadmap Service, HP Cloud Design Service and HP Service Management Consulting Services. HP sells two software packages for automating and managing cloud infrastructure and applications, HP Cloud Service Automation Software and HP Business Technology Optimization Services for Cloud Infrastructure. Two services, HP Cloud Assure and HP Elastic Test, are designed for securing cloud-based services.HP LoadRunner in the Cloud is another cloud offering from HP Software Division. In May 2010, HP announced that an on-demand version of the application performance testing software would be available via Amazon Elastic Compute Cloud. Information Management Products Information Management software is used to organize, protect, retrieve, acquire, manage and maintain information. The amount of data that companies have to deal with has grown tremendously over the past decade, making the management of this information more difficult. The University of California at Berkeley claims the amount of information produced globally increases by 30 percent annually. According to Julian Stuhler, director of Triton Consulting, data enterprise servers will “grow at a staggering 60 percent per year, resulting in 14 exabytes of corporate data by 2011.”Because of this Information explosion IT companies have created technology to help business manage this ever-expanding data. HP Information Management Software consists of a portfolio of two main categories, business continuity and availability, and governance and E-discovery.Business Continuity has one main offering, the HP Data Protector software that automates high-performance backup and recovery from disk or tape to enable 24x7 business continuity. This software can be used any size business as it can grow from a single server environment to the largest distributed enterprise infrastructure.Governance and E-Discovery software helps companies meet the requirements of legal Electronic discovery and compliance regulations. The software meets the Electronic Discovery Reference Model (EDRM)for capturing, classifying, preserving, finding, analyzing and recovering information. Products include HP TRIM Records Management System for electronic document management and Records Management, HP Integrated Archive Platform for compliance archiving, and HP Clearwell E-Discovery Platform for legal analytics.
HP Software
HP Products and organizational structure
HP has successful lines of printers, scanners, digital cameras, calculators, PDAs, servers, workstation computers, and computers for home and small business use; many of the computers came from the 2002 merger with Compaq. HP today promotes itself as supplying not just hardware and software, but also a full range of services to design, implement, and support IT infrastructure.HP's Imaging and Printing Group (IPG) is "the leading imaging and printing systems provider in the world for printer hardware, printing supplies and scanning devices, providing solutions across customer segments from individual consumers to small and medium businesses to large enterprises." Products and technology associated with IPG include Inkjetand LaserJet printers, consumables and related products, Officejet all-in-one multifunction printer/scanner/faxes, Designjet and Scitex Large Format Printers, Indigo Digital Press, HP Web Jetadmin printer management software, HP Output Management suite of software, LightScribe optical recording technology, HP Photosmart digital cameras and photo printers, HP SPaM, and Snapfish by HP, a photo sharing and photo products service. On December 23, 2008, HP released iPrint Photo for iPhone a free downloadable software application that allows the printing of 4" x 6" photos.HP's Personal Systems Group (PSG) claims to be "one of the leading vendors of personal computers ("PCs") in the world based on unit volume shipped and annual revenue."PSG includes business PCs and accessories, consumer PCs and accessories, (e.g., HP Pavilion, Compaq Presario, VoodooPC), handheld computing (e.g., iPAQ Pocket PC), and digital "connected" entertainment (e.g., HP MediaSmart TVs, HP MediaSmart Servers, HP MediaVaults, DVD+RW drives). HP resold the Apple iPod until November 2005.HP Enterprise Business (EB) incorporates HP Technology Services, Enterprise Services (an amalgamation of the former EDS, and what was known as HP Services), HP Software Division, and Enterprise Servers, Storage and Networking Group (ESSN). The Enterprise Servers, Storage and Networking Group (ESSN) oversees "back end" products like storage and servers. HP's networking business unit ProCurve is responsible for the family of network switches, wireless access points, and routers.They ae currently a business unit of ESSN.An HP camera with an SDIO interface.HP Software Division is the company's enterprise software unit. For years, HP has produced and marketed its brand of enterprise management software, HP OpenView. From September 2005 through 2010, HP purchased a total of 15 software companies between as part of a publicized, deliberate strategy to augment its software offerings for large business customers. HP Software sells three categories of software: IT performance management, IT management software and information management software. HP Software also provides consulting, Software as a service, cloud computing solutions, education and support services. HP's Office of Strategy and Technology has four main functions: steering the company's $3.6 billion research and development investment, fostering the development of the company's global technical community, leading the company's strategy and corporate development efforts, and performing worldwide corporate marketing activities. Under this office is HP Labs, the research arm of HP. Founded in 1966, HP Labs's function is to deliver new technologies and to create business opportunities that go beyond HP's current strategies. An example of recent HP Lab technology includes the Memory spot chip. HP IdeaLab further provides a web forum on early-state innovations to encourage open feedback from consumers and the development community. HP also offers managed services where they provide complete IT-support solutions for other companies and organisations. Some examples of these are: A large activity is HP offering "Professional Support" and desktop "Premier Support" for Microsoft in the EMEA marketplace. This is done from the Leixlip campus near Dublin, Sofia and Israel. Support is offered on the line of Microsoft operation systems, Exchange, Sharepoint and some office-applications. But HP also offers outsourced services for companies like Bank of Ireland, some UK banks, the U.S. defense forces, etc. Culture The founders, known to friends and employees alike as Bill and Dave, developed a unique management style that came to be known as The HP Way. In Bill's words, the HP Way is "a core ideology ... which includes a deep respect for the individual, a dedication to affordable quality and reliability, a commitment to community responsibility, and a view that the company exists to make technical contributions for the advancement and welfare of humanity."The following are the tenets of The HP Way: We have trust and respect for individuals. We focus on a high level of achievement and contribution. We conduct our business with uncompromising integrity. We achieve our common objectives through teamwork. We encourage flexibility and innovation. Corporate social responsibility In July 2007, the company announced that it had met its target, set in 2004, to recycle one billion pounds of electronics, toner and ink cartridges. It has set a new goal of recycling a further two billion pounds of hardware by the end of 2010. In 2006, the company recovered 187 million pounds of electronics, 73 percent more than its closest competitor. In 2008, HP released its supply chain emissions data – an industry first In September 2009, Newsweek ranked HP No.1 on its 2009 Green Rankings of America's 500 largest corporations. According to environmentalleader.com, "Hewlett-Packard earned its number one position due to its greenhouse gas (GHG) emission reduction programs, and was the first major IT company to report GHG emissions associated with its supply chain, according to the ranking. In addition, HP has made an effort to remove toxic substances from its products, though Greenpeace has targeted the company for not doing better." HP took the top spot on Corporate Responsibility Magazine's 100 Best Corporate Citizens List for 2010. The list is cited by PR Week as one of America's most important business rankings. HP beat out other Russell 1000 Index companies because of its leadership in seven categories including environment, climate changes and corporate philanthropy. In 2009, HP was ranked fifth.Fortune magazine named HP one of the World’s Most Admired Companies in 2010, placing it No. 2 in the computer industry and No. 32 overall in its list of the top 50. This year in the computer industry HP was ranked No. 1 in social responsibility, long-term investment, global competitiveness, and use of corporate assets.In May 2011, HP released its latest Global Responsibility report covering accomplishments during 2010. The report, the company’s tenth, provides a comprehensive view of HP’s global citizenship programs, performance, and goals and describes how HP uses its technology, influence, and expertise to make a positive impact on the world. The company’s 2009 report won best corporate responsibility report of the year. The 2009 reports claims HP decreased its total energy use by 9 percent compared with 2008. HP recovered a total of 118,000 tonnes of electronic products and supplies for recycling in 2009, including 61 million print cartridges. In an April 2010 San Francisco Chronicle article, HP was one of 12 companies commended for "designing products to be safe from the start, following the principles of green chemistry." The commendations came from Environment California, an environmental advocacy group, who praised select companies in the Golden State and the Bay Area for their efforts to keep our planet clean and green.In May 2010, HP was named one of the World’s Most Ethical Companies by Ethisphere Institute. This is the second year in a row HP has made the list. Ethisphere reviewed, researched and analyzed thousands of nominations in more than 100 countries and 35 industries to create the 2010 list. HP was one of only 100 companies to earn the distinction of top winner and was the only computer hardware vendor to be recognized. Ethisphere honors firms that promote ethical business standards and practices by going beyond legal minimums, introducing innovative ideas that benefit the public.HP is listed in Greenpeace’s Guide to Greener Electronics that ranks electronics manufacturers according to their policies on toxic chemicals, recycling and climate change. In October 2010, HP secured the 4th place (out of 18) in this ranking (climbing up 4 places) with an increased score of 5.5 (up from 4.9). This improvement was mainly caused by the progress in bringing products that are free from PVC and BFRs onto the market and a new commitment to phase out beryllium and compounds by July 2011. Moreover, HP aims to complete its phase out of toxic vinyl plastic (PVC) and brominated flame retardands (BFRs) in 2011. Greenpeace gives HP credit for having many PVC and BFR-free products on the market, including a desktop PC with PVC-free power supply, several series of notebooks, another desktop and two LCD monitors. It has also recently launched the first PVC free printer.HP has earned recognition of its work in the area of data privacy and security. In 2010 the company ranked No. 4 in the Ponemon Institute's annual study of the most trusted companies for privacy. Since 2006, HP has worked directly with the U.S. Congress, the Federal Trade Commission (FTC), and the Department of Commerce to establish a new strategy for federal legislation.HP played a key role in work toward the December 2010 FTC report “Protecting Consumer Privacy in an Era of Rapid Change.”After winning nine straight annual “Most Respected Company in China” awards from the Economic Observer and Peking University, HP China has added the “10 Year Contribution” award to its list of prestigious accolades. The award aims to identify companies doing business in China with outstanding and sustained performance in business operations, development and corporate social responsibility.